Job Location: Karachi, Pakistan
Gender: Male
Education: BS Computer or Network Engineering/CISCO Certified
Experience: Fresh-2yrs(preferred)
Skills Required:
Summary
Apply
Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
Send resume to hr.pk@guardedsystems.com
Source:email
Gender: Male
Education: BS Computer or Network Engineering/CISCO Certified
Experience: Fresh-2yrs(preferred)
Skills Required:
- Must have very strong verbal and written English communications Skills (American accent Preferred) and good interpersonal skills.
- Excellent troubleshooting skills and technical knowledge is a must.
- Basic Knowledge of NAT, DHCP, DNS, HTTP, HTTPS, VPN, SMTP, WiFi, LAN, WAN.
- Ability to work different shifts in a 24x7 environment.
- Excellent analytical skills and EDP knowledge.
- Cisco CCNA or equivalent hands on experience preferred.
Summary
- Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
- Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
- Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
- Responsible for handling customer calls with a positive problem-solving attitude.
- Provide input for troubleshooting procedures and diagnostic tools
- Properly document all calls in CRM.
- May also perform additional duties such as; preventative maintenance and or other IT services.
Apply
Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
Send resume to hr.pk@guardedsystems.com
Source:email
