- plan and conduct activities concerned with ensuring the performance and reliability of our application
- Monitor, validating changes, gathering and reporting metrics of servers, supporting applications, and incident management
- Perform administration to include installs, upgrades, configurations, tunings, and monitoring of Responses and third party products
- Participate in changes to the systems from a production support perspective; understand the requirements and solutions that will be implemented; determine monitoring that will be needed for the solutions.
- Work closely with engineering and system operations to make continuous improvement to production environments
- Create Best Practices from common production issues
- Provide 24/7 on call support for after business hours based on a weekly rotating schedule
- Review, analyze, and recommend corrective action on application issues.
- Document Standard Operation Procedures for Production Support/Operation team, as required.
- Monitor the production applications. Setup and refine monitoring alerts.
- Conduct technical activities for user acceptance testing within production support.
- 8 plus years of experience in production support for business applications.
- Strong ability to successfully manage multiple responsibilities simultaneously
- Comfortable working with production applications in multiple areas of the business pipeline and demonstrate consideration of the bigger picture when identifying solutions.
- Candidate must be comfortable working in an environment requiring 24x7 supports.
- Candidate must be willing to learn additional platforms and applications as the position will require supporting of multiple platforms and applications.
- Strong experience of Database "ORACLE, SQL Server, SSIS, ETL, DTS, PL/SQL, SQLLoader.
- Database designing, database performance, management and tuning experience.
- Capable of working proficiently at both strategic and tactical aspects of a project.
- Strong communication skills and interpersonal skills
- Strong problem solving and creative thinking skills
- Able to multi-task and manage multiple project/task assignments simultaneously
- 5 plus year experience managing a team is required
Please mention in the subject the job title ( Production support manager)
